HP and Me

My little Sister, who I admire beyond any small words that I can muster suggested that I make an effort to blog some of the, lets say it again, "mutterings" that I have written in a journal that I am doing for my Daughter.

I was always reluctant to do that because I couldn't imagine anyone being interested in reading something like this. I finally got the point though. Whether or not anyone is interested is irrelevant. The act of my writing it and then presenting the words is what it's about. I get it, and here I am.

December 18, 2007 Journal entry


Good morning!


I am really buoyant despite the rainy crappy weather. I can report substantial progress on rebuilding the frame for the Genealogy wall hanging. Small wonder, this project, although near and dear to my heart is still presenting me with roadblocks. Several months ago, I had ordered a special ink cartridge from HP that is designed especially for photograph printing. The picture is guaranteed to last one hundred years. At the same time, I ordered the paper for reproducing the photos.


I set my printer up yesterday for the process and the damn cartridge is not the correct one. Sheesh! This further adds to my delay. I swear, this could almost make a TV episode. "How to screw everything up". When I received the cartridge, I didn't check it out. Is there any hope for Ol Dad, Sweetheart? I don't know.

However, I promise I will be intrepid.

Later in the day:

The great HP print cartridge update:

My bad! After having my "Sheesh" spasm, I decided to send an inquiry to HP Support and inquire what the hell was the deal. I told HP, in no uncertain terms, that I was pretty disappointed in their system of selecting products to be sent from peoples orders. Further, I was stopped dead still in my project because of their incompetence. Finally, I was just madder than hell. A very patient young lady named Raven emailed me back and after the obligatory thank you's and we are sorry's', she asked me "When you took out the black print cartridge.... "Huh? black print cartridge, what?" Her message went on- "when you insert the photo cartridge in the black print spot.... Uh Oh! wait, let me get back to you on that, Raven. I surreptitiously, as if anybody was watching, replaced the color cartridge back in the color spot and removed the black print cartridge and then, Oh Boy, slipped that Photo cartridge right in there. It fit like a glove.

I now remembered that I had just handed Raven a huge smackdown. Bless her heart. I now have to email her and make a happy. I did exactly that. I congratulated her on her professionalism and thanked her for the help. I received a very professional response thanking me in return for using HP Products, and so on. I did appreciate that. However, at some level, I know that Raven is sitting there, laughingly shaking her head and muttering, "Big Dummy"!

Ain't life wonderful? It is so self correcting. Just about the time you think you got something nailed, a certain or uncertain truth pops up and bites you right on the butt. You would think by now, I would have that figured out. I'm smiling. I just love it.